Ship date = order term
On time, or you’re credited
Your ship date is shown at booking and printed on your order confirmation. If your parts leave our network after it, the credit posts to your invoice automatically.
For buyersThe guarantee
Your ship date is a promise we pay for.
The ship date is a term of your order. If we miss it, a credit goes on your invoice automatically — no claim form, no negotiation.
Three promises
Three promises. Each one costs us when we’re wrong.
Your drawing = the standard
To print, or we remake it
Parts are inspected against your drawing before they ship. If a nonconforming part reaches you anyway, we remake it at Rush speed at our cost, or refund the line — your choice.
Quote = invoice
The price is the price
The number you accept is the number you’re invoiced. No revision after booking unless you change the order, and no surprise setup charge. If we misquoted, that’s our tuition, not your bill.
Why the date holds
Anyone can promise a date. We can reroute one.
A date from a single shop depends on that shop’s week. When a machine goes down, the job waits.
Every shop in our network runs the same workholding and receives the same Job Packet. If trouble hits, the job moves to a shop with open capacity — same packet, same part — and your date holds. You see the move in your order status.
Credit schedule
What you’re credited if we ship late.
Credits scale with order size, and every tier has a published cap. The schedule applies to Catalog orders; custom (Sourcing) orders carry a committed date.
Tier A
Up to $25,000
Catalog orders
Automatic invoice credit
| 1–3 business days late | 25% of order value |
|---|---|
| Beyond 3 business days | 50% of order value |
| Hard cap, any single order | $10,000 |
| Remake | Rush speed, our cost |
| Claim process | None |
Tier B
Above $25,000 to $250,000
Large orders
Milestone-based liquidated damages
| Milestones | Material · FAI · % complete · ship |
|---|---|
| Rate | 0.5–1.0% of order value per business day late |
| Hard cap | 10% of order value |
| Requires | A Ledger-underwritten date |
| Scope | Signed SOW carrying the tolling terms |
Tier C
Above $250,000, or recurring
Programs & contracts
Negotiated LD schedule
| Ceiling | Stated in your signed agreement |
|---|---|
| Open-ended exposure | Never |
| Mutual obligations | Your approval and material dates too |
| Remedy ladder | Cure period → credits → cancellation |
| Requires | Counsel-reviewed terms before quote |
The full contract language is in §4 of our Terms of Service.
What pauses the clock
Five things pause the clock. Nothing else does.
The complete list, as written in §5 of our Terms of Service.
- 01
Print or spec changes after release
The clock restarts from the revised release, and you see the new date before you approve the change.
- 02
Customer-supplied material late or out of cert
If you supply the stock and it arrives late, short or without a valid cert, the clock pauses from the day it was due until it lands with one.
- 03
Payment terms breached
A past-due balance or a hold on your account pauses the clock. It doesn’t cancel the guarantee; the clock restarts when the account does.
- 04
Source inspection beyond the stated window
If your team inspects at the shop before release, days beyond the window written on your order are yours.
- 05
Force majeure, narrowly defined
Natural disaster, fire, war or armed conflict, government action prohibiting performance, or a regional-scale utility or carrier failure. A machine going down isn’t one — it’s a reroute.
Everything else is on us.
A machine down, a tool crash, a shop that overcommitted, a program that needed another proveout, our own arithmetic — none of it pauses the clock. That’s what the credit is for.
Questions
Questions worth asking.
- What counts as the ship date?
- The day your order leaves our network in the carrier’s hands. Transit after that belongs to the carrier.
- What happens when a machine goes down?
- The job moves to a qualified shop with open capacity, a short first-article check covers the setup-sensitive features, and your date holds. If a move can’t hold the date, you hear it the day we know — and the credit applies anyway.
- How is the date set?
- From the job’s verified runtime, the assigned shop’s calendar and record, and a buffer for that class of work. Sales can’t pull a date earlier. Choosing Rush reprices the risk instead.
- Who pays when your engineering is wrong?
- We do. We wrote the program, the fixture plan and the inspection plan, so a nonconformance is ours to fix — never the shop’s to argue or yours to mediate. The fix ships to the whole network as a packet revision.
- Is this in the contract?
- Yes. The guarantee is in our Terms of Service and referenced on every order confirmation. Where the Terms and this page differ, the Terms govern.
For buyers
Get a date in writing
Upload a CAD file. We engineer it once, and every run after — at any shop in the network — is the same part. Catalog parts are priced in minutes; custom work is quoted within two business days.
For shops
Run jobs, not quotes
We send American shops programmed, verified jobs. No quoting, no programming, no fees — and you’re paid on delivery.