The Guarantee
Manufacturing has trained everyone to treat dates as fiction and quotes as opening bids. We can only sell speed if you can plan around it — so we put money behind every date and every drawing. Here is the entire deal, in plain language.
SHIP DATE = CONTRACT TERM
Every order carries a committed ship date. If parts leave our network after that date for any reason that isn't a change you requested, you're automatically credited: 25% of the order for the first business day late, 50% beyond that. No claim form, no negotiation — the credit appears on your invoice.
YOUR DRAWING = THE STANDARD
Parts are inspected against your drawing before they ship. If a nonconforming part reaches you anyway, we remake it at Rush speed at our cost — or refund the line item, your choice. You never mediate between us and a shop; the shop is our problem.
QUOTE = INVOICE
The number you accept is the number you're invoiced. No 'engineering review' revisions, no surprise setup charges, no freight games. If we misquoted, that's our tuition, not your bill.
The Fine Print, Out Loud
Delays caused by changes you request after booking, drawings that contradict the model without a callout resolution, and true force majeure (a tornado, not a busy week). If your files are ambiguous, we flag it before we quote — not after we miss.
A single shop's promise is hostage to one schedule, one machine, one sick employee. Ours is backed by reserved hours across a network — if a shop hits trouble, we re-route the job, and the late-credit comes out of our margin either way. Incentives aligned by design.
Yes. The guarantee is written into our terms of service and referenced on every order confirmation. A promise that lives only on a marketing page isn't one.